Contact information

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If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item The pixxel Agency will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). Please keep in mind that even though we offer a full money back guarantee, we will issue a refund only for the unused portion of the service.

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

The Pixxel Agency will not issue refunds for products purchased through other entities, such as distributors or retail partners

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

support@thepixxel.agency

This document was last updated on December 1, 2021